Nasty chat no sign up

by  |  22-Feb-2015 18:36

I had this bad luck aura which was directing all upset customers to my receiver, so almost every day was as entertaining as eternity in hell. People, you should really stop saying this to your agents.

Nasty chat no sign up

I quickly noticed that when I was coming back, I was much calmer and more cheerful! Pretend that you’re not going back to the office and think about future plans.

Have you decided what to do with your next holidays? I’m sure that when you’ll be back, you’ll see the bright side of life!

However, there is a danger that once you start apologizing for something that is not company’s fault, it’s like admitting that you’re to be blamed.

In such case, the best solution is to say: “I am very sorry that you feel this way” or “I am sorry you are not happy with our product”.

And I tell you: it’s a great shield against rudeness. It should make them feel that you understand what they’re going through and should calm them down a bit.

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