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More Details Our software offers a full suite of enterprise level tools and reports needed to control quality and operator performance.
With features like real-time chat supervision, chat takeover, and chat transcript review, as well as thorough analytics such as rating reports and operator efficiency reports, ensuring consistent customer service is only a few mouse clicks away.
Answer their questions, clarify concerns and guide them into your service.
Our mission was to do the impossible: to develop a chat solution that could drive 3x more chat conversions.
To us, this meant thinking about live chat more than just messaging.
Our real-time, built-in translator, breaks down language barriers by automatically detecting and translating chats into the language your customers use.
Our live chat software also allows you to use personalized canned messages to maximize operator responsiveness and consistency when handling concurrent chats.
With Chatra, you get a consistent experience on all platforms and can access useful features like lead/visitor profiles, notes and saved replies. The first weekend we had this installed, it proved its usefulness. a customer that has been stuck on the checkout page for over 2 minutes will be asked if they need live assistance. Easy to use and integrates well with the Mac desktop application. I was looking for an app that would allow me to answer customers questions through my mobile device and then I found Chatra.