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How to remove exclamation marks and play problem songs in i Tunes When you install i Tunes for Windows you also install a program called Apple Mobile Device Support.
Follow these steps to ensure that Apple Mobile Device is installed.
Read: How to stop using i Tunes, the best i Tunes alternatives It is less likely (although still possible) for an Apple Mac to be unable to recognise an i Pod or i OS device.
i Explorer lets you easily transfer music from any i Phone, i Pod or i Pad to a Mac or PC computer and i Tunes.
In this feature we'll look at some steps to follow if you've got a non-responsive Apple device, and how to get i Tunes to recognise your i Pod, i Phone or i Pad.
Read: How to delete music from your i Phone Before heading into any troubleshooting steps, first make sure that it isn't a problem with the cable. Note that you don't need to put your device into Recovery Mode when following these steps.
Apple released version 1.0 of the program under a new name, "i Tunes", on January 9, 2001, at Macworld San Francisco.